Our Refund and Returns Policy
We take great measures into making sure your coop is built exactly to your specifications, such as our order confirmation and approval process and gaining secondary approval through pre-delivery pictures of your coop. This ensures you are absolutely happy with your order before you receive it. However we understand you may encounter a reason to return your product and request a partial or full refund of your payment. Please see below for our policies pertaining to our different refund and return request options.
RETURNS
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To be eligible for a return, your item must be unused and in the same condition that you received it. Several types of goods are exempt from being returned such as any structure or item that has been used by any animal. DO NOT PUT ANIMALS IN YOUR STRUCTURE IF YOU WANT TO RETURN IT.
Additional non-returnable items:
* Gift certificates
*Feed Storage Boxes
UPON ORDERING
If you wish to cancel your order and you have not received a confirmation email or phone call, please contact us immediately and request to cancel your order. We will issue a full refund of your total payment.
If you wish to cancel your order after you have received a confirmation email, please contact us immediately and request to cancel your order. If you cancel within the first 72 hours after you received your confirmation email, we will issue a full refund of your total payment. If you cancel anytime after your 3 day full refund period, you will be charged a $500 Restocking fee. Any payment amount above $500 will be refunded immediately. Please see our Restocking Policy below.
UPON DELIVERY
If upon delivery, you find yourself unhappy or unsatisfied with your coop due to our error, please call us immediately or request your delivery driver contact us. If the cause for concern can be fixed by our experienced drivers or returned and repaired by our builders, we will have the driver return the coop immediately for repairs. We will reschedule your delivery.
If a refund is preferred, but you would like to keep the product as is, please call us immediately. We will request any relevant supporting materials for your refund request, such as proof of damage or mistake through pictures and/or video evidence. Once we have received proof of damage or mistake, we will discuss an appropriate refund amount.
If you prefer a refund and no not want to keep the product, please see our Restocking Fee policy below.
DO NOT PUT YOUR ANIMALS INSIDE YOUR COOP, WE WILL NOT BE ABLE TO ACCEPT RETURNED USED PRODUCTS.
DELIVERY DAMAGE
If your coop or items are damaged during delivery, due to weather, driver negligence, or unavoidable circumstances, we will do all we can to repair the damaged item. If damages are irreparable, we will have a new coop built for you. If a refund is preferred, we will refund your total payment amount.
RESTOCKING FEE
If you wish to return your coop due to our error, and waive any offered solutions by Lancaster Chicken Coops to repair, rebuild, or reschedule your ordered product(s), you will be refunded your total payment amount, excluding a $500 restocking fee and half of the delivery cost.
To complete your return, contact us at 717-553-0215 or info@lancasterchickencoops.com, we will instruct you in how to appropriately return your order.Please do not send your purchase back to the manufacturer unless otherwise instructed.
REFUNDS
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUND
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@lancasterchickencoops.com.
SMALL ITEM EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lancasterchickencoops.com and send your item to: 400 W. Newport Rd. , Ronks, PA.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SMALL ITEM RETURNS
To return items for exchange, you should mail your product to: 400 W. Newport Rd. , Ronks PA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PARTIAL REFUNDS
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery